Find out more about the company and how we work, view our terms and condition and legal bits and discover our affiliate scheme and our supporters.
Why Choose Us?
The Myprotein Philosophy
At Myprotein, we pride ourselves on providing the ultimate sports nutrition experience. For over 10 years we have been at the forefront of product innovation, whilst consistently providing excellent value on our huge range of products. With over 350 products now available on site, we provide premium quality sports supplements for every conceivable goal.
We insist on using only the finest ingredients in all our bulk supplies and sports nutrition products, with independently conducted micro-biological tests. To further reinforce our attention to detail, we also retain samples of every single product batch produced as we continue to adhere to Good Manufacturing Practice (GMP). Our no-nonsense approach has helped us grow to become Europe's leading online sports nutrition brand. With over half a million active customers, we are totally committed to bringing you the very best supplements available from around the world at affordable prices.
Lowest Prices Guaranteed
We buy in bulk, manufacture in-house and sell direct online. We cut out the middle men so you can buy the finest nutrition at the lowest possible prices. On the off-chance that you do happen to see a like-for-like product cheaper elsewhere, you can use our Price Beater tool and we promise to beat their price by 5%
Based on customer reviews, we truly believe we have the best tasting supplement flavours on the market. Each product goes through rigorous trials and is personally taste-tested until it's just right. If you want to customise your own supplements, you can always buy our unflavoured powders and add flavour using our exclusive Flavdrops or Powdered Flavouring.
Finest Quality Ingredients
We constantly search for the latest natural ingredients and insist on the highest quality across all our products. Myprotein is certified to ISO9001 by SGS, a UKAS accredited company, as well as being an online supplier for Kre Alkalyn®, PeptoPro® and Creapure®. We also actively implement practices in line with HACCP and GMP.
We are dedicated to leading the way as innovators in the sports nutrition industry. On average, we launch a new product every single week of the year! With over 350 products online, you can be sure to find the nutrition mix that works best for you.
We make every effort to ensure the transaction process is safe and your shopping experience is 100% secure. The Myprotein website bears the Verisign, Data Security Standard and Trusted Shop logos to provide complete peace of mind for our customers.
Next Day Delivery
In addition to providing free delivery on over £50 (UK Mainland only), we also offer a next day delivery service for orders placed before 8pm. We provide tracking numbers for all deliveries so you can follow your order every step of the way, from our warehouse to your doorstep. View our full range of delivery options here.
We are totally committed to providing exceptional quality and assurance in all our products. This is why we work closely with LGC, the world's largest sports drug surveillance and research laboratory. Their programme is supported by a number of recognized sports bodies. Myprotein® products carrying the INFORMED-SPORT logo have undergone rigorous testing using LGC's ISO 17025 accredited Nutritional Supplements Screen to provide the highest level of assurance that they are safe for competitive athletes to use.
Myprotein® is a member of ESSNA (the European Specialist Sports Nutrition Alliance) which is the voice of the specialist sports and physique nutrition sector in Europe.
Myprotein® is a registered trademark and also the trading name for Cend Ltdwhich is a registered company in the UK.
Established in 2004, Myprotein® is Europe's leading online sports nutrition brand. The company has grown rapidly from day one with its unique commitment to product quality, value for money and customer service.
In its short history, the company has won several prestigious awards. Most recently, in November 2009, Myprotein® was included in the prestigious 2009 TIMES Fast-Track 100 list of fastest growing companies in the UK. Ranked 21st, the company has firmly established itself as one of the leading businesses across all industries.
Also in 2009, Myprotein® won the Regional Award for the Small to Medium Sized Business of the Year for the northwest of England at the National Business Awards. The company saw off strong competition to be recognised for its outstanding performance and overall company philosophy.
In 2007, Myprotein received another award, this time from the CBI (Confederation of British Industry). It was voted the National Young Company of the Year at the prestigious 2007 Growing Business Awards.
We are extremely proud to have won these awards and know that it is as much down to the loyalty and support of our customers, as the hard work and talent of our staff. We hope we can continue to exceed our customer's expectations and challenge the conventional approach of so many, to sports nutrition
Myprotein.com® is a multi-award winning online manufacturer and supplier of sports nutrition. Ranked 21st in the 2009 TIMES Fast Track 100 list of the UK's fastest growing businesses, Myprotein is also the Northwest Winner of the 2009 National Business Awards. We are always on the lookout for talented and hard-working individuals to join our team. Whether you are just starting out or you are looking to take the next step, Myprotein can provide the perfect opportunity to develop your career.
We love what we do here at Myprotein. It's a great place to work with a really strong team ethic and every person plays a vital part in Myprotein's success at putting customers first. We offer competitive salary packages and provide a range of benefits for all staff.
We are one of the UK's fastest growing businesses, winning several distinguished awards and exploring new paths every day. This means that no two days are ever quite the same so if you're looking for a fast-paced, challenging and exciting new role that will keep you on your feet, make sure to keep an eye on our latest vacancies. For speculative enquiries, please contact our Human Resources team by emailing email@example.com.
In these Terms:
BUYER means the person who places an order to purchase Goods from Myprotein via the Website or accepts Myprotein's Written quotation for the sale of the Goods or whose Written order for the Goods is accepted by Myprotein;
CONTRACT means the contract for the sale and purchase of the Goods;
GOODS means the goods (including any instalment of the goods) which Myprotein is to supply in accordance with these Terms;
INCOTERMS means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made;
MYPROTEIN means Cend Limited trading as Myprotein (registered in England and Wales under company registration number 04067712) whose registered office is at Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA;
TERMS means the standard terms of sale set out in this document and (unless the context otherwise requires) includes any special terms agreed in Writing between the Buyer and Myprotein;
WEBSITE means Myprotein's website at www.myprotein.com
WRITING, and any similar expression, includes faxes but not electronic mail or other forms of electronic communication.
A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re enacted or extended at the relevant time. The headings in these Terms are for convenience only and shall not affect their interpretation.
Basis of the sale
Unless the Buyer places an order via the Website, in which case the provisions of clauses 2.B and 2.C below shall apply, Myprotein shall sell and the Buyer shall purchase the Goods in accordance with Myprotein's Written quotation (if accepted by the Buyer), or the Buyer's Written order (if accepted by Myprotein), subject in either case to these Terms, which shall govern the Contract to the exclusion of any other terms subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
If the Buyer places an order for Goods via the Website, the Buyer will receive an e-mail from Myprotein acknowledging receipt of the Buyer's order. Please note this does not mean that the Buyer's order has been accepted. The Buyer's order constitutes an offer to Myprotein to buy the Goods subject to these Terms, which shall govern the Contract to the exclusion of any other terms. All orders are subject to acceptance by Myprotein who will confirm such acceptance by sending the Buyer an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract will only be formed when Myprotein send the Buyer the Dispatch Confirmation
The Contract will relate only to those Goods whose dispatch Myprotein has confirmed in the Dispatch Confirmation. Myprotein will not be obliged to supply any other Goods which may have been part of the Buyer's order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation
No variation to these Terms shall be binding unless agreed in Writing between the authorised representatives of the Buyer and Myprotein.
Myprotein's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by Myprotein in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed, but nothing in these Terms affects the liability of either party for fraudulent misrepresentation. Any advice or recommendation given by Myprotein or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by Myprotein is followed or acted upon entirely at the Buyer's own risk, and accordingly Myprotein shall not be liable for any such advice or recommendation which is not so confirmed.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, Website or other document or information issued by Myprotein shall be subject to correction without any liability on the part of Myprotein.
No order submitted by the Buyer shall be deemed to be accepted by Myprotein unless and until confirmed in Writing by Myprotein's authorised representative.
The Buyer shall be responsible to Myprotein for ensuring the accuracy of the terms of any order submitted by the Buyer, and for giving Myprotein any necessary information relating to the Goods within a sufficient time to enable Myprotein to perform the Contract in accordance with its terms.
The quantity, quality and description of the Goods and any specification for them shall be as set out on the Website, or in Myprotein's quotation (if accepted by the Buyer) or the Buyer's order (if accepted by Myprotein).
Myprotein reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or E.U. requirements or, where the Goods are to be supplied to Myprotein's specification, which do not materially affect their quality or performance.
No order which has been accepted by Myprotein may be cancelled by the Buyer except with the agreement in Writing of Myprotein and on terms that the Buyer shall indemnify Myprotein in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Myprotein as a result of cancellation.
Price of the goods
The price of the Goods shall be Myprotein's quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in Myprotein's published price list (whether published on the Website or otherwise) current at the date of acceptance of the order. Where the Goods are supplied for export from the United Kingdom, Myprotein's published export price list shall apply. All prices quoted are valid for 30 days only or until earlier acceptance by the Buyer, after which time they may be altered by Myprotein without giving notice to the Buyer.
Myprotein reserves the right, by giving Written notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to Myprotein which is due to any factor beyond the control of Myprotein (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give Myprotein adequate information or instructions.
Except as otherwise stated in Myprotein's Written quotation or in any price list of Myprotein, and unless otherwise agreed in Writing between the Buyer and Myprotein, all prices are given by Myprotein on an ex works basis, and where Myprotein agrees to deliver the Goods otherwise than at Myprotein's premises, the Buyer shall be liable to pay Myprotein's charges for transport, packaging and insurance.
The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to Myprotein.
Terms of payment
Subject to any special terms agreed in Writing between the Buyer and Myprotein, Myprotein will invoice the Buyer for the price of the Goods on a pro forma basis prior to delivery of the Goods, or where the Goods are to be collected by the Buyer, prior to such Goods being made available for collection by the Buyer. Myprotein shall be under no obligation to deliver the Goods to the Buyer, or make the Goods available for collection by the Buyer, until such a time as payment for the Goods has been received in full by Myprotein.
The Buyer shall pay the price of the Goods (without any deduction or set-off) prior to the Goods being delivered to the Buyer or, as the case maybe, made available for collection by the Buyer, and Myprotein shall be entitled to recover the price, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
If the Buyer fails to make any payment on the due date then, without limiting any other right or remedy available to Myprotein, Myprotein may:
cancel the contract or suspend any further deliveries to the Buyer;
appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and Myprotein) as Myprotein may think fit (notwithstanding any purported appropriation by the Buyer); and
charge the Buyer interest (both before and after any judgment) on the amount unpaid, at the rate of 4 per cent per annum above Barclays Bank plc base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
Delivery of the Goods shall be made by the Buyer collecting the Goods at Myprotein's premises at any time after Myprotein has notified the Buyer that the Goods are ready for collection or, if some other place for delivery is agreed by Myprotein, by Myprotein delivering the Goods to that place.
Any dates quoted for delivery of the Goods are approximate only and Myprotein shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by Myprotein in Writing. The Goods may be delivered by Myprotein in advance of the quoted delivery date on giving reasonable notice to the Buyer.
Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by Myprotein to deliver any one or more of the instalments in accordance with these Terms or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
If Myprotein fails to deliver the Goods (or any instalment) for any reason other than any cause beyond Myprotein's reasonable control or the Buyer's fault, and Myprotein is accordingly liable to the Buyer, Myprotein's liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
If the Buyer fails to take delivery of the Goods or fails to give Myprotein adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of Myprotein's fault) then, without limiting any other right or remedy available to Myprotein, Myprotein may:
store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
Risk and property
Risk of damage to or loss of the Goods shall pass to the Buyer:
in the case of Goods to be delivered at Myprotein's premises, at the time when Myprotein notifies the Buyer that the Goods are available for collection; or in the case of Goods to be delivered otherwise than at Myprotein's premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when Myprotein has tendered delivery of the Goods.
Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until Myprotein has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by Myprotein to the Buyer for which payment is then due.
Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as Myprotein's fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as Myprotein's property, but the Buyer may resell or use the Goods in the ordinary course of its business.
Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), Myprotein may at any time require the Buyer to deliver up the Goods to Myprotein and, if the Buyer fails to do so forthwith, enter on any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of Myprotein, but if the Buyer does so all moneys owing by the Buyer to Myprotein shall (without limiting any other right or remedy of Myprotein) forthwith become due and payable.
Warranties and liability
Subject to the following provisions Myprotein warrants to the Buyer that any Goods purchased from Myprotein will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
The above warranty is given by Myprotein subject to the following conditions:
Myprotein shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, failure to follow Myprotein's instructions (whether oral or in Writing) or misuse of the Goods without Myprotein's approval;
Myprotein shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
the above warranty does not extend to parts, materials or equipment not manufactured by Myprotein, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Myprotein.
Subject as expressly provided in these Terms, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Terms.
A claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to Myprotein within seven days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify Myprotein accordingly, the Buyer shall not be entitled to reject the Goods and Myprotein shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
Where a valid claim in respect of any of the Goods which is based on a defect in the quality or condition of the Goods or their failure to meet specification is notified to Myprotein in accordance with these Terms, Myprotein may replace the Goods (or the part in question) free of charge or, at Myprotein's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), in which case Myprotein shall have no further liability to the Buyer.
Nothing within these Terms shall exclude or restrict Myprotein's liability for death or personal injury resulting from the negligence of Myprotein or its employees whilst acting in the course of their employment or from liability under the Consumer Protection Act 1987.
Subject to clause 8.G, Myprotein shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Myprotein, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods (including any delay in supplying or any failure to supply the Goods in accordance with the Contract or at all) or their use or resale by the Buyer, and the entire liability of Myprotein under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Terms.
Subject to clause 8.G, notwithstanding that Myprotein does batch test some of its products under the Informed Sport programme for WADA banned substances (it does not batch test all its products), Myprotein shall under no circumstances be liable to the Buyer (or any of its employees or agents) for any costs, damages, claims, actual or alleged direct or indirect loss or consequential loss howsoever arising suffered by the Buyer, including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or any other sort of economic loss arising from the Buyer or any of its employees or agents or other third party to whom the Buyer supplies the Goods to testing positive for any banned substances.
Myprotein shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of Myprotein's obligations in relation to the Goods, if the delay or failure was due to any cause beyond Myprotein's reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond Myprotein's reasonable control:
Act of God, explosion, flood, tempest, fire or accident;
war or threat of war, sabotage, insurrection, civil disturbance or requisition;
acts, restrictions, regulations, bye laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
import or export regulations or embargoes;
strikes, lock outs or other industrial actions or trade disputes (whether involving employees of Myprotein or of a third party);
difficulties in obtaining raw materials, labour, fuel, parts or machinery;
power failure or breakdown in machinery.
Insolvency of buyer
This clause 9 applies if:
the Buyer makes a composition or voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) enters administration or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction), or a moratorium comes into force in respect of the Buyer (within the meaning of the Insolvency Act 1986); or
an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or
the Buyer ceases, or threatens to cease, to carry on business; or
Myprotein reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
If this clause applies then, without limiting any other right or remedy available to Myprotein, Myprotein may cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Terms, but if there is any conflict between the provisions of Incoterms and these Terms, the latter shall prevail.
Where the Goods are supplied for export from the United Kingdom, the provisions of this clause 10 shall (subject to any special terms agreed in Writing between the Buyer and Myprotein) apply notwithstanding any other provision of these Terms.
The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
Unless otherwise agreed in Writing between the Buyer and Myprotein, the Goods shall be delivered ex-works and Myprotein shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979.
The Buyer shall be responsible for arranging for testing and inspection of the Goods at Myprotein's premises before shipment. Myprotein shall have no liability for any claim in respect of any defect in the Goods which would be apparent on inspection and which is made after shipment, or in respect of any damage during transit.
Unless otherwise required by Myprotein, payment of all amounts due to Myprotein shall be made by irrevocable letter of credit, in a form acceptable to Myprotein, to be opened by the Buyer in favour of Myprotein and confirmed by a bank in the United Kingdom acceptable to Myprotein within 14 days after the Contract is concluded.
A notice required or permitted to be given by either party to the other under these Terms shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
No waiver by Myprotein of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.
The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the exclusive jurisdiction of the English courts.