You may have seen a malicious claim regarding a ‘foreign object’ in one of our products recently. Due to the severity of the accusation, and the pride we take in our quality & safety processes, we are compelled to set the record straight, and stand against ‘fake news’ & ‘false claims’. As such we will be taking appropriate legal action against all parties involved, including the media outlets that assisted in publishing this deliberate and malicious fake news story.
We treat all customer complaints extremely seriously, and we have completed the full investigation into this matter. The batch in which the product was produced on the 9th March 2017 between 23.36pm – 1.13am, then ordered by the customer on the 12th March. The conclusive investigation & 3rd party accredited laboratory tests have proven without doubt, that the ‘foreign object’ was not present in the pouch when it left the Myprotein production facility, and in fact became deceased in early April.
The pathology report was completed by ‘Ecolab Pest Elimination’, who have more than 30 years of pest management experience focusing exclusively on the institutional/commercial market segments. The Pathologist received the specimen on 13th April 2017, and confirms “Stored in protein powder in an ambient temperature of the kitchen I believe death of this mouse to have occurred between seven to fourteen days prior to my receipt of the sample”. Click to view the full report.
Quality & safety assurance are of the utmost importance to our customers, and our production facility is Double A grade certified by the British Retail Consortium Global Standard for Food Safety.
Our process includes industry leading food safety equipment, including tamper proof pouches, a 3mm sieve filtering process, production line CCTV including footage at the pouch filling stations, X-ray machines which detect & reject 100% of products containing foreign items as small as 2.5mm. Due to this industry leading approach, it is extremely unlikely any external body can contaminate our production process.
For Myprotein, the quality and safety of our products are our biggest priority. Our newly built manufacturing facility is equipped with industry-leading food safety equipment, including:
✓ Finished goods end of line x-ray machines which reject 100% of product containing foreign bodies as small as 2.5 mm;
✓ Our tamper proof pouches all pass through a roller system flattening all before use;
✓ All powders pass through a 3mm sieve within our filling lines; and
✓ Our production line is monitored by CCTV plus visual checks are also carried out on each product before they are packed to ensure there are no rips or tears.
✓ A Grade Food Safety
The British Retail Consortium has certified Myprotein with a Double-A Grade for Food Safety. It must be noted that we are one of the few sports nutrition brands in Europe to bear such a quality stamp. Independently audited and reviewed against a third party standard, this certification scheme goes above and beyond legal requirements and GMP (Good Manufacturing Practices), demonstrating our commitment to continued quality improvement and benefiting our customers as a direct result. BRC Food Safety certification covers many areas, not least that our HACCP (Hazard Analysis Critical Control Points) plans are both in place and effective. There’s no need to worry, our ‘Pro’team’ ensures you receive the creme de la creme!
✓ High-Quality Product Testing
We take testing very seriously and have stringent processes in place, ensuring all raw materials are of the highest quality before they are shipped to your front door. Using the latest technology, such as our NIR (Near Infra-Red) machines which provide an instantaneous chemical profile of our products, coupled with cutting edge Electronic Nose and Electronic Tongue testing means we are 100% confident in the quality of our products. Anything out of our required spec is rejected and this is verified using our independent UKAS accredited partner, ALS.
✓ Ranked and Rated No.1
LabDoor is an independent company who test and grade sports nutrition products so that consumers can make educated choices with sports nutrition. Myprotein holds the No. 1 spot for both quality and value for our Impact Whey, which illustrates our commitment to you.