Privacy & Security
Security Policy
Shopping with myprotein.com is safe and secure. Our site uses industry-standard
Secure Sockets Layer (SSL) technology to provide encryption of personal information
such as your name, address and credit card details. In this way, information passed
between your computer and us cannot be read in the unlikely event of someone intercepting
it. Credit or Debit card transactions are secure.
We will only accept orders using Secure Socket Layer (SSL) technology - this means
you cannot inadvertently reveal personal information by using an unsecure connection.
The latest browsers all support SSL. If for any reason this option has been disabled
on your browser, you will not be able to transact until you reset these options.
You can check that you are shopping in a secure environment by looking for either
a locked padlock icon or an image of a key in the grey bar at the bottom of your
screen. This should appear on any page where you are entering personal information
(such as your credit card details) - no other page will transmit information about
you.
Installation Instructions
Other than when we process your original payment or process a refund for you, your
credit card details are displayed in a truncated form with only the first 4 digits
and the last 4 digits visible. For example your receipt will print a partial credit
card number in this way. This means that you will be able to check which card payment
was taken against, but in the unlikely event of your parcel being stolen, your full
credit card number would not be revealed.
Privacy Policy
In this Privacy Policy references to "we" and "us" are to myprotein.com.
What information we collect and how?
The information we collect via this website may include:
(1) Any personal details you type in and submit, such as name, address, email address,
etc.
(2) Data which allows us to recognise you, your preferences and how you use this
website. This saves you from re-entering information when you return to the site.
This data is collected by cookies from your navigation around the site. A cookie
is a small amount of data which we send to your computer. The data is then stored
on your browser or hard disk. Cookies are required to pass the session from one
page to another. They cause no harm to your computer. The cookie is only present
on your machine when viewing the site.
(3) Your IP address (this is your computer's individual identification number) which
is automatically logged by our web server. This is used to note your interest in
our website and to help prevent credit card fraud.
(4) Your preferences and use of email updates, recorded by emails we send you (if
you select to receive email updates on products and offers).
What we do with your information?
Any personal information we collect from this website will be used in accordance
with the Data Protection Act 1998 and other applicable laws. The details we collect
will be used:-
(1) to process your order and to provide after-sales service (we may pass your details
to another organisation to supply/deliver);
(2) to carry out security checks (This helps to protect you and us from fraudulent
transactions); and
Your rights
(1) You can ask us to update or remove your personal information by emailing us
from the contact page. However, please note that we may need to keep some personal
data in order to process orders or to comply with customer service or after sale
obligations.
(2) You also have the right to request a copy of any personal information we hold
about you. To do this, simply write to us at the following address, enclosing a
cheque for £20 payable to “cend limited” to cover our administration costs:
Our Address:
Myprotein.com
Meridian House, Gadbrook Park,
Gadbrook Way,
Northwich,
CW9 7RA
Other Websites
This privacy policy only covers this website. Any other websites which may be linked
to by our website are subject to their own policy, which may differ from ours.